Mis-steps such as issues with Zoom’s recent end-to-end encryption contributed to Microsoft Teams catching up with the previously flying Zoom which, while growing the fastest in the first month of the surge in remote work, by the week beginning 4 May was caught and subsequently passed by Teams.Īs of 14 June, use of Microsoft Teams grew by 894% compared with its base usage during the week of 17 February. The highest share of usage came from Outlook. Microsoft Office accounted for 38% of total application usage time, with Outlook usage growing by 46% between 17 February and 14 June. For example, direct audio and video calls via Skype accounted for 97% of all interaction for a one-week period in mid-June. The study found that remote workers were using collaboration tools predominantly for direct, one-on-one interaction. The data also showed that employees preferred direct audio communications in informal settings, while relying on videoconferencing when collaborating. These ranged from ad-hoc one-on-one “virtual water cooler” chats to internal team meetings to larger group brainstorms and working meetings with business partners. The findings appear in the latest instalment of Aternity’s Productivity Tracker series, which examines data directly from employee endpoints to see what apps they are using during the workday.Īternity said its data showed that the shift to remote working was creating growing collaboration application sprawl, as individual employees used multiple tools to serve similar needs.
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